{"id":51173,"date":"2026-02-16T07:21:14","date_gmt":"2026-02-16T07:21:14","guid":{"rendered":"https:\/\/picartpetcare.com\/questions-frequentes\/"},"modified":"2026-06-19T10:08:15","modified_gmt":"2026-06-19T10:08:15","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/picartpetcare.com\/fr\/questions-frequentes\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51173\" class=\"elementor elementor-51173 elementor-45417\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7e168a e-con-full e-flex e-con e-parent\" data-id=\"e7e168a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-854f381 e-con-full e-flex e-con e-child\" data-id=\"854f381\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-067466d animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"067466d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e487e76 e-flex e-con-boxed e-con e-parent\" data-id=\"e487e76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b110d32 e-con-full e-flex e-con e-child\" data-id=\"b110d32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3662a51 elementor-widget elementor-widget-heading\" data-id=\"3662a51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">\u00c9changes et retours<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253ce24 elementor-widget elementor-widget-heading\" data-id=\"253ce24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">1. Puis-je retourner un produit si je ne suis pas satisfait?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86811e9 elementor-widget elementor-widget-text-editor\" data-id=\"86811e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Si vous n&rsquo;\u00eates pas satisfait de votre achat, vous pouvez demander un retour dans les 14 jours calendaires suivant la r\u00e9ception, \u00e0 condition que le produit soit en parfait \u00e9tat et ne fasse pas l&rsquo;objet d&rsquo;une exception l\u00e9gale.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac0fc8d e-con-full e-flex e-con e-child\" data-id=\"ac0fc8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4b7dad elementor-widget elementor-widget-heading\" data-id=\"d4b7dad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">2. Comment g\u00e9rer un retour?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92dab13 elementor-widget elementor-widget-text-editor\" data-id=\"92dab13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour lancer la proc\u00e9dure, envoyez un e-mail \u00e0\u00a0<a href=\"mailto:atencionclienteweb@picart.es\">atencionclienteweb@picart.es<\/a>, en indiquant votre num\u00e9ro de commande et votre nom complet. N&rsquo;oubliez pas que les frais de retour sont \u00e0 votre charge.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8fa9c62 e-con-full e-flex e-con e-child\" data-id=\"8fa9c62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e44524 elementor-widget elementor-widget-heading\" data-id=\"9e44524\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">3. Quand vais-je recevoir mon remboursement?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab48eab elementor-widget elementor-widget-text-editor\" data-id=\"ab48eab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une fois le produit re\u00e7u et v\u00e9rifi\u00e9, nous proc\u00e9derons au remboursement dans un d\u00e9lai maximal de 30 jours.\u00a0 Veuillez noter que si vous souhaitez conserver une partie de la commande, nous ne rembourserons pas les frais de livraison. Le montant sera rembours\u00e9 via le m\u00eame moyen de paiement que celui utilis\u00e9. Les frais de livraison li\u00e9s au retour ne sont pas remboursables.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d86893 e-con-full e-flex e-con e-child\" data-id=\"9d86893\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32a4838 elementor-widget elementor-widget-heading\" data-id=\"32a4838\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">4. Quels sont les produits qui ne peuvent pas \u00eatre retourn\u00e9s?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a887f6 elementor-widget elementor-widget-text-editor\" data-id=\"4a887f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les retours ne seront pas accept\u00e9s pour :<\/p>\n<ul>\n<li>Articles dont l&#8217;emballage a \u00e9t\u00e9 ouvert<\/li>\n<li>Si la r\u00e9tractation est notifi\u00e9e plus de 14 jours calendaires apr\u00e8s la r\u00e9ception du produit.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-866242d e-con-full e-flex e-con e-child\" data-id=\"866242d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4315c32 elementor-widget elementor-widget-heading\" data-id=\"4315c32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">5. Que dois-je faire si le produit livr\u00e9 est d\u00e9fectueux?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb06c7 elementor-widget elementor-widget-text-editor\" data-id=\"fcb06c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&#8211; En cas de dommage li\u00e9 au transport, contactez-nous par e-mail\u00a0\u00e0 <a href=\"mailto:atencionclienteweb@picart.es\">atencionclienteweb@picart.es<\/a>\u00a0dans les 24 heures suivant la livraison, en joignant des photos du d\u00e9faut et votre num\u00e9ro de commande.<\/p>\n<p>&#8211; En cas de d\u00e9faut du produit, contactez-nous par e-mail\u00a0\u00e0 <a href=\"mailto:atencionclienteweb@picart.es\">atencionclienteweb@picart.es<\/a>\u00a0dans les 14 jours calendaires suivant la r\u00e9ception du produit, en joignant des photos du d\u00e9faut, le num\u00e9ro de commande, la date de p\u00e9remption et le num\u00e9ro de lot.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89b8780 e-con-full e-flex e-con e-child\" data-id=\"89b8780\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bf39dc elementor-widget elementor-widget-heading\" data-id=\"2bf39dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">6. Comment sont trait\u00e9s les retours pour d\u00e9faut?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51fe3fa elementor-widget elementor-widget-text-editor\" data-id=\"51fe3fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une fois le retour autoris\u00e9, nous organiserons le retrait \u00e0 l&rsquo;adresse indiqu\u00e9e. Nous examinerons le produit et v\u00e9rifierons si un remboursement est justifi\u00e9, g\u00e9n\u00e9ralement dans un d\u00e9lai maximal de 30 jours.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ebbd0d3 e-con-full e-flex e-con e-child\" data-id=\"ebbd0d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33b1976 elementor-widget elementor-widget-heading\" data-id=\"33b1976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Envois<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63a641b elementor-widget elementor-widget-heading\" data-id=\"63a641b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">1. O\u00f9 livrons-nous?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55e0164 elementor-widget elementor-widget-text-editor\" data-id=\"55e0164\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous livrons en Espagne. Nous ne livrons pas aux Bal\u00e9ares, aux Canaries, \u00e0 Ceuta ni \u00e0 Melilla.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4efff99 e-con-full e-flex e-con e-child\" data-id=\"4efff99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-377bdfa elementor-widget elementor-widget-heading\" data-id=\"377bdfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">2. Quels sont les frais de livraison?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-728bf50 elementor-widget elementor-widget-text-editor\" data-id=\"728bf50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La livraison est gratuite pour les commandes sup\u00e9rieures \u00e0 35 \u20ac. Pour les commandes d&rsquo;un montant inf\u00e9rieur, le prix indiqu\u00e9 lors du processus d&rsquo;achat s&rsquo;appliquera.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-287665c e-con-full e-flex e-con e-child\" data-id=\"287665c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db98c5d elementor-widget elementor-widget-heading\" data-id=\"db98c5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">3. Quel est le d\u00e9lai de livraison?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a808f3e elementor-widget elementor-widget-text-editor\" data-id=\"a808f3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le d\u00e9lai estim\u00e9 est de 48 \u00e0 72 heures ouvrables \u00e0 compter de la confirmation de la commande. En p\u00e9riode de forte demande, des retards peuvent survenir ; nous vous en informerons par e-mail ou par t\u00e9l\u00e9phone si cela se produit.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96be941 e-con-full e-flex e-con e-child\" data-id=\"96be941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc2bb4f elementor-widget elementor-widget-heading\" data-id=\"bc2bb4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">4. Comment puis-je suivre ma commande?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e95ff14 elementor-widget elementor-widget-text-editor\" data-id=\"e95ff14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous recevrez un e-mail lorsque votre commande quittera l&rsquo;entrep\u00f4t.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2999d17 e-con-full e-flex e-con e-child\" data-id=\"2999d17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9008d08 elementor-widget elementor-widget-heading\" data-id=\"9008d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">5. Que se passe-t-il si un produit est en rupture de stock?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83680f4 elementor-widget elementor-widget-text-editor\" data-id=\"83680f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En cas de rupture de stock, nous vous contacterons pour convenir des modalit\u00e9s de remboursement.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc05bec e-con-full e-flex e-con e-child\" data-id=\"cc05bec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da2af90 elementor-widget elementor-widget-heading\" data-id=\"da2af90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">6. Comment contacter le service client?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-953822d elementor-widget elementor-widget-text-editor\" data-id=\"953822d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez le faire de la mani\u00e8re suivante :<\/p>\n<p>T\u00e9l\u00e9phone\u00a0:\u00a0(+34)\u00a0<a href=\"tel:+34938450121\">93\u00a0845\u00a001\u00a021<\/a><\/p>\n<p><a href=\"https:\/\/picartpetcare.dev\/contacto\/\">Formulaire web<\/a><\/p>\n<p>E-mail\u00a0: <a href=\"mailto:atencionclienteweb@picart.es\">atencionclienteweb@picart.es<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-074e003 e-con-full e-flex e-con e-child\" data-id=\"074e003\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adf8ec6 elementor-widget elementor-widget-heading\" data-id=\"adf8ec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Moyens de paiement<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bd6ef1 elementor-widget elementor-widget-heading\" data-id=\"3bd6ef1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">1. Quels modes de paiement acceptons-nous?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-869dd1e elementor-widget elementor-widget-text-editor\" data-id=\"869dd1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Carte de cr\u00e9dit ou de d\u00e9bit<\/li>\n<li>Bizum<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b23ab5 e-con-full e-flex e-con e-child\" data-id=\"7b23ab5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95cec81 elementor-widget elementor-widget-heading\" data-id=\"95cec81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">2. Les prix incluent-ils la TVA?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a62d60e elementor-widget elementor-widget-text-editor\" data-id=\"a62d60e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui, tous les prix s&rsquo;entendent TVA comprise.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0090caa e-con-full e-flex e-con e-child\" data-id=\"0090caa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5960e4a elementor-widget elementor-widget-heading\" data-id=\"5960e4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">3. Comment s'effectue le paiement?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3e084e elementor-widget elementor-widget-text-editor\" data-id=\"b3e084e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous serez redirig\u00e9 vers la plateforme s\u00e9curis\u00e9e correspondant au mode de paiement choisi. Ces deux options sont dot\u00e9es d&rsquo;un cryptage SSL afin de garantir la s\u00e9curit\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6018912 e-con-full e-flex e-con e-child\" data-id=\"6018912\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94d6e0a elementor-widget elementor-widget-heading\" data-id=\"94d6e0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">4. Puis-je recevoir la facture au format num\u00e9rique?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-702ffd7 elementor-widget elementor-widget-text-editor\" data-id=\"702ffd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez demander la facture par e-mail\u00a0<a href=\"mailto:atencionclienteweb@picart.es\">atencionclienteweb@picart.es<\/a>\u00a0en indiquant votre nom complet et votre num\u00e9ro de commande.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quentes \u00c9changes et retours 1. Puis-je retourner un produit si je ne suis pas satisfait? Oui. Si vous n&rsquo;\u00eates pas satisfait de votre achat, vous pouvez demander un retour dans les 14 jours calendaires suivant la r\u00e9ception, \u00e0 condition que le produit soit en parfait \u00e9tat et ne fasse pas l&rsquo;objet d&rsquo;une exception l\u00e9gale. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-51173","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions fr\u00e9quentes - Picart pet care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/picartpetcare.com\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions fr\u00e9quentes - Picart pet care\" \/>\n<meta property=\"og:description\" content=\"Questions fr\u00e9quentes \u00c9changes et retours 1. Puis-je retourner un produit si je ne suis pas satisfait? Oui. Si vous n&rsquo;\u00eates pas satisfait de votre achat, vous pouvez demander un retour dans les 14 jours calendaires suivant la r\u00e9ception, \u00e0 condition que le produit soit en parfait \u00e9tat et ne fasse pas l&rsquo;objet d&rsquo;une exception l\u00e9gale. 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Puis-je retourner un produit si je ne suis pas satisfait? Oui. Si vous n&rsquo;\u00eates pas satisfait de votre achat, vous pouvez demander un retour dans les 14 jours calendaires suivant la r\u00e9ception, \u00e0 condition que le produit soit en parfait \u00e9tat et ne fasse pas l&rsquo;objet d&rsquo;une exception l\u00e9gale. 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