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Privacy Policy

General privacy information
Scope

This Privacy Policy of PIENSOS PICART, S.A. governs the collection, use and other forms of processing of personal data provided by Users on this website or on any of the company’s online platforms.

By completing the forms provided on the various websites relating to the services offered by PIENSOS PICART, S.A., Users consent to the collection and processing of the data they provide as part of a personal data processing operation for which PIENSOS PICART, S.A. is the data controller; Users may exercise their relevant rights as set out in the following clauses.

All legal documents are available to Users and/or interested parties on the relevant website. These texts may be amended and/or updated in accordance with the needs and activities of PIENSOS PICART, S.A.

Who is responsible for processing your data?

PIENSOS PICART, S.A. is the legal entity responsible for the collection and processing of your personal data in connection with the services it provides.

PIENSOS PICART, S.A. is committed to respecting and safeguarding your privacy and the security of your data.

The details of the data controller are as follows:

Legal Name or Company Name Spanish Tax ID (CIF)
PIENSO PICART, S.A. A-08720245
Address:
Polígono Industrial Can Prat; C/Vallgorguina, 3 – 08450, Llinars del Vallès (Barcelona)
Town/City: Postcode:
Llinars del Vallès 08450
Telephone number / email:
+ 34 938 45 01 21 / picart@picart.es
For what purpose(s) do we collect your data?

In accordance with current legislation, PIENSOS PICART, S.A. collects only the data strictly necessary to provide the services arising from its business activities and other services, procedures and activities required by law.

This website only processes contact details provided by the Users. Any data that may be collected from the user will be processed for the following purposes:

Processing of your contact details to address any queries or suggestions, with your consent serving as the legal basis.

Processing of your contact details to handle your requests for quotes, the legal basis for which is your consent, as well as the performance of a pre-contractual relationship.

To send you, where applicable, notifications that may be of interest to you, on the legal basis of your consent

Please note that no automated assessments will be carried out, nor will user profiles be created.

We would also like to inform you that the information in the databases may be used to identify Users and to carry out statistical analyses of registered Users.

For how long will we keep your personal data?

Personal data will be retained unless the user indicates otherwise, and for the periods of retention established by law, unless, for logical and obvious reasons, it has lost its usefulness or the legitimate purpose for which it was collected.

Who will your data be sent to?

Your data may be disclosed to other companies within the Group for the purposes of carrying out the administrative and commercial management of the service we provide to you, as well as to the following trusted third parties of PIENSOS PICART, S.A.

  • Third parties who help us provide information technology services, such as platform providers, hosting services, and maintenance and support for our databases, as well as for our software and applications, which may contain data about you.
  • Third parties who assist us in providing transport or goods delivery services.

PIENSOS PICART, S.A. will assist third parties in complying with current legislation, although liability will rest with those third parties.

PIENSOS PICART, S.A. does not sell, rent out or disclose the personal data of users of these websites, except where this is necessary for the provision of the service itself.

The website contains links, applications or features shared with third parties, such as social media platforms or online communication systems. PIENSOS PICART, S.A. is not responsible for the information contained in such applications, features or social media owned by third parties, as it has no capacity to manage or control them; consequently, the legal notices and privacy policies that may appear on the websites or similar platforms of such third parties shall apply.

What rights do users who provide us with their data have?

Users may exercise, in respect of the data collected in the manner described in the first paragraph, the rights recognised in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and in particular the rights to data portability, access, rectification, erasure and restriction of processing.

The rights referred to in the preceding paragraph may be exercised by each User by sending a written and signed request, accompanied by a photocopy of their National Identity Card or passport, to the following address:

PIENSOS PICART, S.A.
Can Prat Industrial Estate; 3 C/Vallgorguina – 08450, Llinars del Vallès (Barcelona), 08450 Llinars del Vallès, Barcelona

picart@picart.es

The Users are also informed that they may withdraw their consent to the processing of their data at any time, and may lodge a complaint with the supervisory authority (the Spanish Data Protection Agency) if they deem it appropriate.

Reporting of incidents and irregularities

Should any behaviour or situation arise that could potentially lead to an incident or irregularity of any kind, please contact:

PIENSOS PICART, S.A.
Can Prat Industrial Estate; 3 C/Vallgorguina – 08450, Llinars del Vallès (Barcelona), 08450 Llinars del Vallès, Barcelona

picart@picart.es

User consent for their data to be included in a data processing operation

PIENSOS PICART, S.A. recommends that, before entering your details on any of the data collection forms on this website, you read the legal notice, cookie policy and privacy policy carefully.

In any event, the user is responsible for ensuring that the information provided is authentic, accurate, up-to-date and complete for the purpose for which it is provided, and accepts liability for any damages—whether for loss of profit or consequential loss—that may arise from such inaccuracies or misrepresentations. In any event, if the data provided in the relevant forms relates to a third party, the user is responsible for obtaining the third party’s consent and informing them of the matters set out in this legal notice and privacy policies.

Users’ responsibility for use and content

Both access to the websites and any use made of the information and content contained therein shall be the sole responsibility of the person who carries it out. Consequently, any use made of the information, images, content and/or products featured and accessible via the website shall be subject to applicable national and international law, as well as to the principles of good faith and lawful use on the part of the Users, who shall be fully responsible for such access and proper use. The Users shall be obliged to make reasonable use of the services or content, in accordance with the principle of good faith and with due regard for applicable law, morality, public order, decency, and the rights of third parties or of PIENSOS PICART, S.A. itself, all in accordance with the capabilities and purposes for which they are intended. PIENSOS PICART, S.A. accepts no liability, whether direct or indirect, for actual damages or loss of profit arising from the misuse of the services or content by the Users or third parties.

LSSI-CE Information

In compliance with the duty to provide information set out in Article 10 of the current Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, we hereby inform you that the operator and content manager of the website where you can download various applications and/or information is PIENSOS PICART, S.A., with its registered address at Polígon Industrial Can Prat; C/Vallgorguina, 3 – 08450, Llinars del Vallès (Barcelona), 08450 Llinars del Vallès, Barcelona, and which manages the internet domain www.picartpetcare.com registered in the relevant registry, responding to communications from users and/or interested parties via email picart@picart.es.

Any other commercial, business, administrative or procurement activities relating to goods and/or services are the responsibility of the aforementioned company, which owns this domain.

Information on the use of other websites and social media platforms

The company is only responsible for the content and management of those websites of which it is the owner or holds a similar right. Any other website, social media platform or online information repository, other than this website, is the responsibility of its respective owners.

PIENSOS PICART, S.A. regularly works with various web applications and platforms, and always advises all users to read the relevant legal notices and privacy policies carefully before accessing these platforms, and to do so only once they have fully understood and accepted the legal text in its entirety.

PIENSOS PICART, S.A. undertakes to monitor the content posted on these social media platforms and will ban any users who misuse them.

PIENSOS PICART, S.A. recommends, in accordance with the instructions of the National Institute of Communication Technologies (INTECO) and the Spanish Data Protection Agency (AEPD), that the following measures be taken when using social media or browsing the internet (should such features become available in the future):

  • All users are advised to use pseudonyms or personal nicknames when online, enabling them to establish a genuine ‘digital identity’ that does not compromise the security of their personal and professional lives.
  • Users are advised to take particular care when posting audiovisual and graphic content on their profiles, as doing so may put the privacy and personal details of people around them at risk.
  • We recommend that you review and read the general terms and conditions of use and the privacy policy made available on the platform’s websites, both before registering as a user and afterwards.
  • It is recommended that you configure the privacy settings of your social media profile appropriately, so that it is not completely public, but rather so that only those people whom you have previously designated as ‘friends’ or ‘close contacts’ have access to the information posted on your profile.
  • It is recommended that you only accept as contacts people you know or with whom you have a prior relationship; you should not compulsively accept every contact request you receive, and you should always check, wherever possible and necessary, who is requesting to connect with you via the social network.
  • It is recommended that you do not post any physical contact details on your user profile that would allow anyone to find out where you live, where you work or study on a daily basis, or the leisure venues you usually visit.
  • Users of microblogging tools are advised to take particular care when posting information about their current location.
  • It is recommended that you only use and publish content for which you hold sufficient intellectual property rights. Otherwise, the user will be committing a civil offence that is enforceable in the national courts.
  • Users are advised to use different usernames and passwords when logging into the various social media platforms they are members of.
  • We recommend using passwords that are at least 8 characters long, consisting of alphanumeric characters and a mix of upper and lower case letters.
  • All users are advised to ensure that they have antivirus software installed and kept up to date on their computers.
  • Children should not disclose more personal information than is necessary. You should never give your details to strangers.
  • Please read all the information on this website. It explains who the data controllers are and the purpose for which the data is being requested.
  • If the user is under the age of fourteen, parental or guardian consent is also required. In such cases, whenever a social media platform requests personal data, parents or guardians should be asked whether they consent to the registration or not.
  • You must not disclose your username and password to third parties, nor share them with friends or classmates. This information is confidential and must not be disclosed to third parties and/or strangers.
  • If you have any questions regarding a situation arising from the use of social media and collaborative tools, you should ask your parents or guardians.
  • The computer should be kept in a communal area of the house.
  • Rules on the use of the Internet at home should be established.
  • Parents should be aware of how these types of platforms work and the potential benefits and drawbacks they present.
  • Enable parental controls and the platform’s monitoring tools, and set the parent’s or guardian’s email address as the secondary contact email.
  • Ensure that age verification checks are in place.
  • Ensure that the ad blocker is installed correctly.
  • Raise awareness and provide information to children on safety-related issues.
  • Explain to children that they must never meet up with people they meet online, and that if they do, they must always be accompanied by their parents or guardians.
  • Ensure that children are aware of the risks and implications of posting content such as videos and photographs, as well as using webcams on social media.
  • Monitor the child’s user profile.
  • Ensure that the child only accesses websites suitable for their age group.
  • Ensure that children do not use their full names.